办理酒店入住英语三人情景对话英语
办理酒店入住英语三人情景对话英语_酒店情景对话(双语版)
第一组酒店情景对话A Hello,this is wanjiali hotel,is there anything I can help you,madam? 你好，这里是万家丽国际大酒店，请问您需要什么服务B Yes, I'd like to book a room. 我需要预订一间房A Sure,we have different type of rooms,which would you like to choose? 我们酒店有不同类型的房间，您需要哪种房间呢？B I'm not very certain,could you give me a brief introduction,please? 我不是很确定，你能不能给我做一下简单的介绍？A Ok,our hotel provides standard single room and double room,accordingly,we also have special treatment for VIP. 好的，我们酒店提供标准单人间和标准双人间，除此之外还有对贵宾的特殊套房B Thank you,I want to reserve a single room which is better located between 4th floor to 7 floor.Well,I need the personnal in your hotel to open the window and clean the room before I arrive there.Is that ok? 谢谢，我想预定一间单人标准间，最好是介于 4 楼到 7 楼之间的。嗯，我需要 你们的工作人员在我到达九点前打开窗户并打扫房间，可以吗？A Ok,sir,I already taken some notes about your requirements.Now let me check the room on my computer.Well,one standard single room in 6th floor and the number is 0603,need clean and open the window,anything else? 好的，先生，我已经记下了你的要求。我先在电脑上查询一下。嗯，6 楼的 603 房间，需要打扫并打开窗户，还有什么要求吗？B Thanks,how much does it cost? 谢谢，房间费用是多少钱A That is 580 RMB 房费是 580 元B Don't your hotel have discount? 你们没有折扣吗？A I'm terribly sorry,sir.If you need a discount,you should be our VIP and stay here for at least 3 days. 非常抱歉，先生。如果你想打折必须是我们酒店的协议客户，并且至少住三天B OK,that's alright! 好，那就算了A OK.It's a great honour for us to serve for you 好的，能为您服务是我们酒店的荣幸。B Thank you very much! 谢谢。
办理酒店入住英语三人情景对话英语_酒店英语情景对话
日常用语（句子） ：酒店常用英语Restaurant 酒店里面的称为餐厅，酒店外的可以叫饭馆或者餐馆都可以 B&B 家庭式酒店 Boutique hotel 精品酒店 Resort 度假村 King-size 特大号床 Queen-size 大号床 Twin beds 双床房 Single bed 单床房 Double room 双人间 Single room 单人 间 Suite 套房 Studio suite 公 寓 套 房 Adjoining room 相 邻 房 Connecting room 连 通 房 Executive Floor 行 政 楼 层 Bellboy 行 李 员 Concierge 礼宾 Receptionist 前台接待 Reception/Front desk 前台 Coach 旅游大巴 Reservation 预订（不是预定） Doorman 门房 门童 Housekeeping staff 客房清洁人员 Room service 客房服务，有时特指客房送餐服务 Ground 花园 Tip 小费 Service charge 服务费 Turn down 开 夜 床 服 务 （ 指 的 是 傍 晚 的 时 候 再 次 整 理 房 间 ， 使 客 人 晚 上 睡 的 舒 服 ） Executive room 商 务 房 Shuttle bus 班车 Do Not Disturb Sign /DND sign 请勿打扰牌 Please Make Up sign /PMU sign 请收拾房间牌 check-out 退房 check-in 登 记入住 lobby 大堂 Owner response: 业主回复基本信息23．May I have your name, please? 请问您贵姓？ 10．Which dates would you like to book? When will you check in and check out? 请问您需要订哪一天？什么时候入住及退房？ 59．What time do you expect to arrive, Sir? 请问大概什么时候到酒店，先生？ 46．What time will the guest be arriving? 客人大概什么到达酒店？ 11．How long will you stay in our hotel? 请问您打算逗留多长时间？ 36．Could you hold the line, please? I’ll check our room availabilities for those days. 麻烦请您稍等，我们查询那段时间的房态。
37．Just a minute, please I’ll check our booking situation. 麻烦请您稍等，我需要查询我们的房态。
73．Just a moment, please. I’ll check the availability for you. 麻烦请您稍等，我查询能否可以提供给您。
41．Could you hold on for a moment please? I’ll check our reservation record. 麻烦请您稍等，让我查询我们的预订纪录。
72．How many people are there in your party? 与您同行有多少人？ 50．I’ll arrive one day early. Is that OK? 我那天早点到，可以吗？ 56．We’ll send a confirmation to you soon. 我们稍后传确认书给您。
57．Should you have any questions, please do not hesitate to contact us. 如有任何疑问请随时与我们联系。
58．Please feel free to contact us if we can be of further assistance. 如需进一步了解，请随时与我们联系。其他服务类42．Does it include breakfast? 包括早餐吗？ 43．The tax and breakfast are also included. 税及早餐也包括在内。
12．Does your hotel have pick-up service? 请问贵酒店有接车服务吗？ 13．Yes, please contact the concierge for details. 有的，详细内容请联系礼宾台。
16．What is your hotel’s website and email address? 请问贵酒店的网址及邮址？ 17． Our hotel’s website is xxxx and our email address is xxxx. To reserve a room or give feedback to us.我们酒店的网址是 xxx 而我们的邮址是 xxx 预订房间或有任何建议可与我们联系。
4．How about your hotel’s location? 请问贵酒店位于哪里？ 5．Well, our hotel located in Yantian distric, Shen Zhen City. The OCT hotel is about 40 minutes from Shenzhen railway station, 85 minutes from BaiYun airport. 我们酒店位于深圳市盐田区。本酒店离深圳火车站 40 分钟车程，到深圳机场 85 分钟. 6．What’s the level of your hotel? 请问贵酒店是几星级的？ 7．Our hotel is a five-star hotel. 本酒店是五星级的酒店。
8．How about your hotel’s facilities? 请问贵酒店有什么设施？ 9．We have four kinds of restaurant, lobby bar, conference room, health center, shop prince and （KTV equipment） 。. 本酒店有四种类型餐馆，大堂吧，会议室,健身会所 ,商场及（KTV 设施） 。
44．We have a special family package plan 我们现在开始新推出一个优惠套餐。
45．We’ll have to charge you RMB300 extra for an additional bed, the baby set is for free. 如需加床，我们将会收取人民币 300 元,婴儿床是免费的房型资讯类1．May I have the room type, please? /What kind of room would you like to reserve? 请问需要预订哪一类型的房间？ 2：What kind of room do you have? 请问贵酒店有什么房间类型？ 3．We have standard, superior, deluxe, executive rooms. There are also some suite as well. Furthermore, we have a floor of non-smoking rooms, and we also have some connecting rooms(Interlaken hotel). 我们酒店有标准房，高级房，豪华房，行政房。除此之外还有一些套房。而且我们酒店还设有不吸烟楼层及连通房。
14．Can I get harbor view in your hotel? 我可以看到海景吗？ 15．I am sorry, you can’t. But you can have a nice view of a large pool/lake surrounded by beautiful landscaping. 很抱歉，不可以。但您可以看到周围美丽的泳池/湖景。 64．Perhaps you have a cheaper room? 或许您们还有更便宜的房间吧？ 65．Sorry, the quoted rate is lowest. 不好意思，这个报价已经是最低了。
68．The room is spacious and cosy, I’m sure you will enjoy yourself. 房间既宽敞又舒适，我肯定您会过得愉快。
70．May I recommend deluxe suite? It’s more luxurious and comfortable. 我向您推荐豪华套房，更豪华更舒适的。担保取消原则18．Your reservation is temporary and it will be cancelled if you don’t arrive before 6p.m. on that day. 您的预订是暂时的,如果那天下午 6 点前不到,我们将会取消您的预订。90． With out guaranteed reservation, we can only hold the room to 6 p.m., If you make a guaranteed reservation, we can hold the room overnight. Would you like to make a guaranteed reservation by credit card? 非担保的预订只能保留到当天下午６点。若您作了担保预订，我们就可以整夜为您保留房间，您愿意提供信用卡作担保吗？ 80．Would you like to guarantee your room for late arrival? 因您较晚入住，您可以为您的预订作个担保吗？ 81．How would you like to guarantee your reservation? 请问您以什么方式为您的预订作担保？ 83．May I take your credit card for the guarantee?可以提供您的信用卡作担保吗？ 89． To guarantee your booking, please advise us of your credit cart number and dated of valid advance in. 为了确保您的订房， 请将您的信用卡 号及有效期限通知我们，或预付壹晚的 房租作订金。
84．Let me repeat your reservation to ensure it is correct. 让我为您重复一下您 的预订以确保无误。95．The reserved room will be held till 18:00 on arrival unless a cash or credit card guarantee is made. 所预订的房间保留至当天的 6 点，除用现金或信用卡担保外。
96．For guaranteed reservation, one night room rental will be charged for cancellation or no show. 已作担保的预订，如当天取消或没入住，本酒店将会收取当天的壹晚房费。
39．Certainly, we’ll hold the room until you arrive. 当然可以，我们将为您保留房间直到您的到来。疑难解答类19．I am sorry, no deluxe room is available. All rooms are unavailable. >很抱歉，提供不了豪华客房。/所有房间都订满了。
100．I’m afraid we have no superior room available. Would you mind deluxe room instead? 恐怕我们提供不了高级房,豪华房可以吗？ 20．Does your company have contract with our hotel? 请问贵公司与我们酒店有协议吗？ 22．Please hold on for a moment, Mr Smith. 史密夫先生，麻烦请您稍等。
71．I will get someone who can speak English well to talk to you. 我会找壹位英语较好的同事跟您说。
24．I am sorry I beg your pardon. 不好意思，麻烦请重复一遍。
25．Would you please speak more slowly? 不好意思，麻烦请说慢一点？ 26．I am sorry, I didn’t catch what you mean’t. 不好意思，我不大懂您的意思。
27．I would like to talk to someone in charge. 我想找您们的负责人。
28．He has not come back yet. 他还没回来。
29．She is in a conference now. 她正在开会。
30．Would you like to call back later? 麻烦请您稍后再拨。
31．Thank you for waiting. 让您久等了。
32．I’m not sure, sorry. 不好意思，我不能确定。
33．Are you following me, Sir? 请问听懂我说吗，先生？ 34．Could you explain that a bit more? 请您解释多一点好吗 35．Could you put that more simply? 请您具体一点好吗？ 101．We are very sorry for the inconvenience.对您造成不便，请见谅。信息确认40．I’d like to confirm your reservation. 我想确认您的预订。
21．Can I reconfirm the reservation? A superior room, for Mr. Smith on the 20th Oct.. My name is XX ，if you have any questions please feel free to contact us. Thank you for calling. Bye-bye! 我可以再确认您的预订吗？史密夫先生，10 月台 20 日预订壹间高级房。我的名字 XX 如有任何疑问请与我们联系。
谢谢您的来电。再见！ 98． Thank you for your reservation at OCT EAST Hotel. If you have any questions or changes about your reservation please contact us as soon as possible. 感谢您预订东部华侨城酒店，如有任何疑问或需作任何更改请与尽快与我们联系。查询及修改94．I’d like to change/cancel a reservation.我想更改／取消预订。
47．Your room is confirmed for that day. 那天您的房间已确定。
48．I’d like to extend it for two more nights until the 9th. 我想延住多两天，直到 9 号。
49．We’ll extend your reservation for you. 我们将会延住您的预订。
51．We have changed our schedule, please amend our booking till next week. 我们的行程有变动，请更改我们的预订到下星期。
52．I’d like to cancel a reservation. 我想取消一个预订。
53．I’m afraid we have no record of a reservation under this name. 不好意思，恐怕我们没有这个名字记录的预订。
54．Which travel agent did you go through to make this reservation. 请问您是通过哪间旅行社来做这个预订的？ 55．Is this a new reservation or a confirmation call? 请问这个电话是新的预订，还是确认预订？ 62．Have you made a reservation? 请问已经作了预订吗？69．Sorry, I can’t find your name on the arrival list. 不好意思，我在预期到达的名单上找不到您的名字。63．I’m sorry to have taken up your time. 不好意思占用您的时间。
93．We’ll amend your reservation at you request. 我们将会按您的要求作相应的更改。
酒店 Check in 第一种情况：已经预定，并且成功入住 A: Good morning. Welcome to Beijing hotel. May I help you? 早上好。欢迎来北京饭店。我可以帮你吗? B: Good morning. I’d like to check in. 早上好。我想办理住宿登记。
A: Do you have a reservation? 你有预约吗? B:Yes,I booked a double room for two nights. 是的,我订了一个双人房间,住两个晚上。
A: May I have your name, Sir? 我可以知道您的名字吗,先生? B: Sure, it’s Mr.Black. 布莱克先生。
A: OK. Hold on please. You have a reservation for 2 nights, Mr.Black. If you are sure to stay tonight, I will help you to identify and make the registration. 好的。请稍等。你有预定 2 晚,布莱克先生。如果你确定要今晚入住,我将帮你确认并登记。
B: OK.Please. 好的，谢谢。
A: Please wait a minute.Could you sign the register ? The registration number and your signature. 请等一下，你能在登记册上签名吗?登记号码和你的签字。
B: OK.here you are . 好了！给你. A:Thank you . Here is your key, and you’ll be Room 714. And do you need help with your bags? 谢谢。这是你的钥匙,房间号 714。需要帮您搬运行李吗？ B:Yes. My luggage is too heavy. I need help. Thank you . 是的。我的行李太重了。我需要帮助。谢谢你。
A:OK. I will get the poter to take your luggage. There is an elevator on your right. When you get off, go to your left, and your room will be right there, room 714. Enjoy your stay. 好的。待会服务员会帮您搬运行李的。电梯在你的右手边。当你到达楼层时,往你的左手边走,您的房间就在那里,房 间 714。祝你过得愉快。
B: Thank you. 谢谢你。
来到房间所在楼层 C:Good afternoon. Here is the seven floor reception. I am the attendant here. Welcome to our hotel, and hope you enjoy your stay here. What can I do for you? 下午好!这是七楼接待处!我是服务员。欢迎来到我们酒店,希望你过得愉快。我能为您做些什么? B: I am Mr.Black.I can’t find my room. Can you take me to my room? 我找不到我的房间。你能带我到我的房间吗? C: Yes.Can you tell me the room number is? 是的。你能告诉我房间号码是什么? B:That is very kinds of you . My room is 714. 你真是太好了！我的房间时 714 C: OK. This way please. Please let me take you to your room.………. This is your room. 那好。请这边走。请让我带您去您的房间。
B: The room is so nice. 这个房间真漂亮！ C: I am gald you like the rooms. 很高兴你喜欢。
B: By the way,I want to know whether the hot water is available all day? 顺便问一下,我想知道是否一整天供应热水? C : Yes, the bathroom servers hot water all day long. I think, you must be tired . Here are coffee and tee . You can drink with the cup over there. 是的,浴室服务器热水是一整天供应的。我想,你一定很累了。这里有咖啡和茶。你可以喝一杯。
B: Thank you . And can you tell me where is the restaurant? 谢谢你。你能告诉我那餐厅在哪儿? C: Restaurant on the first floor, that signs can help you find the restaurant. 餐厅在一楼。您可以根据路标找到。
B:Thank you . 谢谢你。
C: It is my pleasure. I wish you have a nice day. 这是我的荣幸。我希望你有个美好的一天。
酒店 Check Out D: Good morning. Can I help you? 早上好。我能帮助你吗? B: Yes, I’d like to check out. 是的,我要退房。
D: May I have you name and your room number , please? 请给我您的名字和房间号码好吗? B: Mr. Black in room 714. 房间 714，布莱克先生。
D: Hold on please. Okay, Mr. Black, it’s 200 dollars. How would you like to pay? 请稍后。好的,布莱克先生,一共 200 美元，您想要怎么付账? B: On my Visa card. Do you need the card? 信用卡。需要出示卡吗? D: No, we have your number on our computer. Let me print out the receipt for you. Here is your bill. a double room for tow nights at 200 dollars. If everything is okay, would you sign here please? 不,我们有您的卡号在我们的电脑。让我打印出收据给你。这是你的账单.一个双人房间为期两个晚上,200 美元。如 果一切没问题,请在这里签名好吗? B: Uh…what is this charge for? 嗯…这笔费用是什么? D: let me see…I am sorry .That is my fault . this is the room service you asked for. 让我看看…对不起,这是我的疏忽。这是您要的服务费用。 B: Oh, that’s right. Here you go. 嗯，好的。
D: Thank you for staying at Beijing Hotel. I hope you will come to our hotel again. Would you like me to call a taxi for you? 谢谢你光临北京饭店。我希望你能再次光临我们。你需要我给你叫辆出租车吗? B: Yes. I’d appreciate it. 是的。我会很感激。
D: You have a nice day! 你有美好的一天! B: Thanks. You too. 谢谢。你也一样。
第二种情况：已经预定，但电脑无记录 A: Good morning. Welcome to Beijing hotel. May I help you? 早上好。欢迎来北京饭店。我可以帮你吗? B: Good morning. I’d like to check in. 早上好。我想办理住宿登记。
A: Do you have a reservation? 你有预约吗? B:Yes,I booked a double room for tow nights. 是的,我订了一个双人房间,住两个晚上。
A: May have your name, Sir? 请问您的名字? B: Sure, it’s Mr.Black. 布莱克先生。
A: OK. Hold on please. I am sorry ,sir. There is no record of your reservation. 好的。请稍等。非常对不起，先生。我们这里没有您预约的记录。
B: That is too bad. Are there any rooms available for me? 那太糟了。是否有空房吗? A: Certainly. But we only have a suite. 当然有！但是我们只剩有套房。
B: How much do you charge for it? 请问需要多少钱？ A: 300 dollars. 300 美元。
B:Oh.I am afraid it is too expensive . But there is no other choice. Well, please register it for me . 噢。这恐怕太贵了。但是又没有其他选择。那好吧,请帮我登记一下。
A: OK. Hold on please. If you are sure to stay tonight, I will help you to identify and make the registration. 好的，请等下。如果你确定要今晚入住,我将帮你确认并登记。
第三种状况：无预定 A: Good morning. Welcome to Beijing hotel. May I help you? 早上好。欢迎来北京饭店。我可以帮你吗? B: Good morning. I’d like to check in. 早上好。我想办理住宿登记。
A: Do you have a reservation? 你有预约吗? B: No, I did not book.And are there any rooms available for me? 我没有预约。请问还有空房吗？ A: Certainly. What kind of room do you need? 当然有，请问你需要怎样的房间？ B: A double room for tow nights. 一个双人房间,住两个晚上。
A: OK. Hold on please. If you are sure to stay tonight, I will help you to identify and make the registration. 好的，请等下。如果你确定要今晚入住,我将帮你确认并登记。机场登记 1.打电话预定 A: Hello ! This is American airline reservation office. 你好!这是美国航空订票办公室。
B: Hello! I’d like to reserve a seat to Beijing today. 你好!我要预订今天去北京的机票。
A: Just one moment, please. Let me check for you. 请稍等。让我替您查一查。
B: OK. 好的 A: We have two flights, one at 2:00 pm, and the other at 5:00 pm. Both flights have seats available. Which would you like to take, sir? 我们有两个航班,一个是下午两点的航班,另一个下午 5 点的。两个航班都座位。你要搭乘哪个航班呢,先生? B：I’d like to take the first available flight. 我想要早点的那个航班。
A：Which would you prefer, first class or economy? 你想要头等舱还是经济舱? B：Economy, please. What time does the flight get into Beijing? 经济舱。请问飞机什么时间进入北京? A: At 6:00 o’clock. Let me give you a final confirmation. your flight number is 212 , leaving JFK Airport at 2:00 o’clock in the afternoon on July 8. If you are sure to take this flight, I will make reservation for you, and may I have your name? 今天六点。让我给你最后的确认.您的航班号是 212, 7 月 8 日下午两点在 JFK 机场登机。如果你肯定搭乘这班机,我将 帮您预订了。请问你的名字? B: OK.Mr.Black. By the way, When do I have to check in? 好的。姓名是布莱克。请问我需要何时办理登机手续? A: You have to be there an hour before the departure. Do you have any other questions? 你必须在提前一小时。您还有别的问题吗? B: I have no other questions, thank you. 没有了！谢谢你！ A:It is my pleasure. 这是我的荣幸！ 2. 现场买票 Mrs. Fu : Hurry up! We don't have much time left. 快点!我们没有多少时间了。
Mr. Fu : Take it easy. We still have two hours. 放轻松。我们还有两个小时。
Mrs. Fu : Come on! This is my first time ever to take a plane. I don't want anything to go wrong. 拜托！这是我第一次搭乘飞机。我可不想出任何差错。
Mr. Fu : Let me take care of everything, all right? Now, let's go to the check-in counter. 让我来照看所有的东西,好吗?现在,让我们去柜台办理乘机手续。
Airline Clerk : May I see your tickets and passports, please? 我可以看一下您的机票和护照好吗? Mr. Fu : Here they are. 给您。
Airline Clerk : Would you put all your baggage on the scale, please?....Ah, eighteen kilos. 您能把你的行李放在秤上,好吗? ....啊,18 公斤。
Mrs. Fu : Is that inside the free allowance? 没超出免费行李额吧？ Airline Clerk : Yes, we allow twenty kilos each. 是的,我们允许 20 公斤的行李。 Mrs. Fu : That's lucky! (To her husband) What's next? 太幸运了！接下来呢？ Mr. Fu : They'll have to check our baggage. Why don't you wait for me upstairs at the refreshment lounge? 他们必须检查我们的行李。你在楼上休息室等我吧！ Mrs. Fu : All right. (She goes off.) 好的。
Airline clerk : Open your baggage, please. 把你的行李打开吧。
Mr. Fu : Sure. (He opens the bags. The airline clerk examines them.) 好的。(他打开包。航空公司职员进行安检。) Airline Clerk : All right. Thank you, sir. 好。谢谢你,先生。
Mr. Fu : (Upstairs at the lounge.) What did you order for me? (楼上大厅。)您点了什么给我吗? Mrs. Fu : Black coffee. What do we do now? 咖啡。我们现在做什么? Mr. Fu : Let me finish this coffee and then we will go to gate 5. They're announcing our flight. 我喝完这杯咖啡,然后我们就会去 5 号登机门。他们会提醒我们登机。
Mrs. Fu : I didn't hear anything. 我什么也没听到。
Mr. Fu : It's on that sign board up there. See? UA 801. At gate 5. Have you payed the check yet? 它在那个标志板。看到了吗?航班 UA 801. 在 5 号门登机。你付费了吗？ Mrs. Fu : Yes. 是的 Mr. Fu : Let's go then 那我们走吧。
Airline Clerk: Next person,please 下一位 珍妮佛: Is this the right counter to check in for this flight? 这趟航班是在这里登记吗？ 机场值机人员: Yes,It is.Your passport and ticket,Please. 是的。请出示你的护照和机票 珍妮佛: Here you are.Oh,I'd like an aisle seat,Please. 给你。恩，麻烦你为我安排一个靠近过道的座位。
机场值机人员: One moment.Okey.How many bags do you have to check in? 请等一下。好了。你有几个包裹要托运。
珍妮佛: Two. 机场值机人员: Please put them on this scale. 请把它们放在重量称上。
珍妮佛: All right. 好的。
机场值机人员: Any carry-ons? 还有其他的随身行李吗? 珍妮佛: Just one bag. 只有一个包。
机场值机人员: Here's your ticket and boarding pass. 这是你的机票和登机牌。
珍妮佛: What time does boarding start? 什么时候开始登机？ 机场值机人员: It's printed on the boarding pass. 登机牌上已经标明了。
珍妮佛: Thanks.
办理酒店入住英语三人情景对话英语_出国旅行入住酒店必备英语对话
1. Room Reservations 预订房间Key Sentences（重点句子） （重点句子） 1．I'd like to book a double room for Tuesday next week． 下周二我想订一个双人房间。
2．What's the price difference？ 两种房间的价格有什么不同？ 3．A double room with a front view is 140 dollars per night，one with a rear view is 115 dollars per night． 一间双人房朝阳面的每晚 140 美元，背阴面的每晚 115 美元。
4．I think I'll take the one with a front view then． 我想我还是要阳面的吧。
5．How long will you be staying？ 您打算住多久？ 6．We'll be leaving Sunday morning． 我们将在星期天上午离开。
7．And we look forward to seeing you next Tuesday． 我们盼望下周二见到您。
8．I'd like to book a single room with bath from the after-noon of October 4 to the morning of October 10． 我想订一个带洗澡间的单人房间，10 月 4 日下午到 10 月 10 日上午用。
9．We do have a single room available for those dates． 我们确实有一个单间，在这段时间可以用。
10． What is the rate， please？ 请问房费多少？ 11．The current rate is＄ 50 per night． 现行房费是 50 美元一天。
12． What services come with that？ 这个价格包括哪些服务项目呢？ 13．That sounds not bad at all． I'll take it． 听起来还不错。这个房间我要了。
14． By the way， I'd like a quiet room away from the street if the is possible． 顺便说一下，如有可能我想要一个不临街的安静房间。Dialogue A A：Room Reservations．Good afternoon． B：I'd like to book a double room for Tuesday next week． A：That's fine， sir． A double room for Tuesday， September12th， with a front view or rear view？ B：What's the price difference？ A： A double room with a front view is 140 dollars per night，one with a rear view is 115 dollars per night． B：I think I'll take the one with a front view then． A： How long will you be staying？ B： We'll be leaving Sunday morning． A： That will be five nights， sir．Thank you very much，and we look forward to seeing you next Tuesday． B： Good． That's all settled then． Good-bye． A： Good-bye．Dialogue B A：Advance Reservations．Can I help you？ B：Yes，I'd like to book a single room with a bath from the afternoon of October 4 to the morning of October 10． A： Yes， we do have a single room available for those dates． B： What is the rate， please？ A： The current rate is＄50 per night． B： What services come with that？ A： For＄50 you'll have a radio， a color television， a telephone and a major international newspaper delivered to your room everyday． B： That sounds not bad at all．I'll take it． A：Very good． Could you tell me your name， sir， please？ B： Yes， it is Moore． A： How do you spell it， please？ B： It's M-O-O-R-E． A：M-O-O-R-E．And what is your address，please？ B：It is 3600 Montague Boulevard，Hattiesburg，Mississiippi39401 U．S．A．． A： Excuse me， sir， but could you speak a little more slowly，please？ B：Sure，no problem．It's 3600 Montague Boulevard，Hattiesburg，Mississippi 39401 U．S．A．．Have you got it？ A：Yes，so it is 3600 Montague Boulevard，Hattiesburg，Mississippi 39401 U．S．A．． B： That's right． A： What about your telephone number？ B：（601） 264-9716． By the way， I'd like a quiet room away from the street if that is possible． A：A quiet room away from the street is preferred．O．K．．We'll mail you a reservation card confirming your booking as soon as possible．We look forward to your visit． B：Thank you and good-bye． A：Good-bye．Words and Expressionssettlev．解决 a．可得到的，有用的 vt．使坚定，认可 n．密西西比（美国州名）available confirm MississippiAt the Entrance 在门口Key Sentences（重点句子） （重点句子） 15．Welcome to our hotel． 欢迎光临。
16．So you have got altogether four pieces of baggage？ 您一共带了 4 件行李，是不是？ 17． Let me have a check again． 让我再看一下。
18．The Reception Desk is straight ahead． 接待处就在前面。
19．After you， please． 你先请。
20．Excuse me， where can I buy some cigarettes？ 劳驾。我到哪儿可买到香烟？ 21．There is a shop on the ground floor． 一楼有个商店。
22．It sells both Chinese and foreign cigarettes． 在那儿可买到中国香烟和外国香烟。
23．Can I also get some souvenirs there？ 也可以买到纪念品吗？ 24．There is a counter selling all kinds of souvenirs． 有个柜台出售各种各样的纪念品。
25．Excuse me，where is the restaurant？ 劳驾，请问饭厅在哪儿？ 26．We have Chinese restaurant and a western－style restaurant．Which one do you prefer？ 我们有中餐厅和西餐厅，你愿意去哪个？ 27．I'd like to try some Chinese food today． 今天我想尝尝中国菜。Dialogue A （A car pulls up in front of Huatian Hotel and a doorman （A） goes forward to meet the guests B and C， opening the door of the car for them．） A：Good evening， sir and madam．Welcome to our hotel． Mr Bell（B）： Thanks．Good evening． A： （Opening the trunk， taking out the baggage and looking at the name on the baggage tags） I'm the doorman， sir． So you have got altogether four pieces of baggage？ B： Er． Maybe five， Margaret（C）？ A：Five？Oh， sorry． Let me have a check again． C：Oh，no，Hey．Always poor memory！We've got only four． B：I see． （To the doorman） Sorry，boy． You're right． Four pieces． A： Never mind， sir． The Reception Desk is straight ahead．After you，please． B：Yes，thank you．Dialogue B A： Excuse me． Where can I buy some cigarettes？ B： There is a shop on the ground floor． It sells both Chinese and foreign cigarettes． A：Can I also get some souvenirs there？ B：Yes，sir．There is a counter selling all kinds of souvenirs． A： By the way， where is the men's room？ B：There is one at the end of the corridor． A：Thank you． B： You are welcome．Dialogue C A：Excuse me，where is the restaurant？ B： have Chinese restaurant and a western-style restaurant． We Which one do you prefer？ A：I'd like to try some Chinese food today． B： The Chinese restaurant is on the second floor． A： What are the hours at the restaurant？ B：Breakfast 6∶30 to 9∶00 a．m．；Lunch 11∶30 a．m．to2∶00 p．m．；Dinner 5∶ 30 to 9∶00 p．m．． A：Thank you． B： You're welcome．Words and Expressionscigarette souvenir corridorn．香烟、纸烟 n．纪念品，纪念物 n．走廊3At the Reception Desk 在接待处 1Key Sentences（重点句子） （重点句子） 28．I want a double room with a bath． 我要一间有浴室的双人房。
29．How much a day do you charge？ 每天收费多少？ 30．It is hundred yuan a day including heating fee， but excluding service charge． 一百元一天，包括供暖费但不包括服务费。
31．It's quite reasonable． 收费十分合理。
32．How long do you intend to stay in this hotel？ 您准备住多久？ 33．Have you got through with the check－in procedure？ 你是否已经办妥住宿登记手续？ 34． Can I book a single room for my friend beforehand as he will arrive in Shanghai tomorrow morning？ 我能为我的朋友预订一间单人房吗？他将于明天早上到达上海。
35．Would you mind filling in this form and pay a hundred yuan in advance for him． 请填好并预付一百元钱。
36．This is a receipt for paying in advance．Please keep it． 这是预付款收据，请收好。
37．Have you any vacant（spare） room in the hotel？ 旅馆里有空余房间吗？ 38．Sorry， we have no vacant（spare） room for you． But I can recommend you to the Orient Hotel where you may get a spare room． 对不起，我们已经客满了。但是我可以介绍您去东方饭店，那里有空余的房间。
39．Good afternoon， my room number is 321．Any mail for me？ 下午好！我的房号是 321。有我的信吗？ 40． Yes． You have two letters and one telegram， also a message was left by a lady before one hour． 有的。您有两封信和一封电报，一小时前有一位小姐来电话留言给您。
41．I'll mail a letter to U．S．A．by airmail． 我要寄一封航空信到美国。
42．How much do I have to pay for you？ 我要付多少钱？ 43．A letter generally mails to America—Europe—Africa by airmail． First 20 grams is 20 yuan． 通常一封寄到美国、欧洲、非洲的航空信，20 克收费 20 元。Dialogue A （A：Receptionist B：Guest） B： I want a double room with a bath．How much aa day doyou charge？ A： It is a hundred yuan a day including heating fee but excluding service charge． B：It's quite reasonable． A：How long do you intend to stay in this hotel？ B：I shall leave in a fortnight（half a month）． A：Have you got through with the check－in procedure？ B： Oh， yes， going to fill in the form of registration right now． I'm Can I book a single room for my friend before hand as he will arrive in Shanghai tomorrow morning？ A：Sure．Here is the form for reservations．Would you mind filling in this form and pay hundred yuan in advance for him． B：All right． This is one hundred yuan to pay for my reservation． A：Thank you．This is a receipt for paying in advance．Please keep it．Dialogue B B： Have you any vacant（spare） room in the hotel？ A：Sorry，we have no vacant（spare） room for you． But I cae commend you to the Orient Hotel where you may get as pare room． B：That sounds very good！Can I book the plane ticket（train ticket，ship ticket）here？ A：Please go to the CAAC office to book your plane ticket．If you want to book your train ticket or ship ticket，you'd better go to the Shanghai International TravelService． B： Could you tell me how many kinds of rooms do you have？ A：There are single rooms， double rooms， suites and deluxe suites in our hotel． Every room is equipped with a bat hand a telephone． B：Oh，I see．Thanks． A：You are welcome．Dialogue C （A： Guest B： Receptionist） A：Good afternoon，my room number is 321．Any mail for me？ B：Yes．You have two letters and one telegram， also a message was left by a lady before one hour． A：Let me see who called…？ I have to make a phone call．Will you get me the party？ Here is the number． B： OK．Wait for moment．… Here is your party． A： Thank you．I'll mail a letter to U． S． A．by airmail．How much do I have to pay for you？ B：A letter generally mall to America- Europe- Africa by airmail．First 20 grams is 20 yuan．Each additional 20grams is 15 yuan． A：Oh，I see．Thank you very much．Words and Expressions heating fee 供暖费 exclude reasonable fortnight procedure vt．把……排除在外 a．（价钱）公道的，不贵的 n．十四日，两星期 n．过程，步骤，程序check－in procedure 住宿登记手续 registration n．登记，注册deluxe suites 豪华套房4. At the Reception Desk 在接待处 2Key Sentences（重点句子） （重点句子） 44．Yes， we do have a reservation for you． 对了，我们这儿是有您预订的房间。
45．Would you please fill out this form while I prepare your key card for you？ 请您把这份表填好，我同时就给您开出入证，好吗？ 46．What should I fill in under ROOM NUMBER？ “房间号码”这一栏我该怎么填呢？ 47．I'll put in the room number for you later on． 过会儿我来给您填上房间号码。
48．You forgot to put in the date of your departure． 您忘了填写离店日期了。
49．And here is your key，Mr．Bradley．Your room number is 1420． 给您房间的钥匙，布拉德利先生。您的房间号码是 1420。
50．It is on the 14th floor and the daily rate is＄90． 房间在 14 层，每天的房费是 90 美元。
51． Please make sure that you have it with you all the time． 请务必随时带着它。
52． My business negotiation has progressed much more slowly than I had expected． 我的业务谈判进行得比我原先预料的慢了许多。
53． I wonder if it is possible for me to extend my stay at this hotel for two days． 我想知道是否可以让我在这儿多呆两天。
54．I'll take a look at the hotel's booking situation． 我来查看一下本店房间的预订情况。
55．I'm glad that we'll be able to accept your extension re－quest． 很高兴我们有办法接受您延长住宿的要求。
56． But I'm afraid that it will be necessary for us to ask you to change rooms for the last two nights． 不过，恐怕最后两天我们得请您搬到别的房间去。
57． We have already let your room to another gentleman． 我们已经把您住的房间租给了另外一位先生。
58． That's no problem at all． 没问题。Dialogue A A： Good morning， sir． Can I help you？ B：Good morning！I have a reservation for a single room with a bath here． A： May I have your name， sir， please？ B：Bradley，John Bradley． A：Just a moment， sir， while I look through our list．Yes，we do have a reservation for you， Mr． Bradley．Would you please fill out this form while I prepare your key card for you？ B：Yes．Can I borrow your pen for a minute， please？ A：Sure．Here you are． B：What should I fill in under ROOM NUMBER？ A： You can just skip that． I'll put in the room number for you later on． B：（After he has completed the form） Here you are．I think I've filled in everything correctly． A： Let me see…name， address， nationality，for war ding address， passport number， place of issue， signature and date of departure．Oh，here，sir．Your forgot to put in the date of your departure． Here let me fill it in for you．You are leaving on…？ B：Ocrober 24． A：Now everything's in order．And here is your key，Mr．Bradley．Your room number is 1420． It is on the14th floor and the daily rate is＄90．Here is your key card with all the information on your booking， the hotel services and the hotel rules and regulations on it．Please make sure that you have it with you all the time．You need to show it when you sign for your meals and drinks in the restaurants and the bars．You also need to show it when you collect your key from the Information Desk． B： OK．I'll take good care of it． A： And now if you are ready，Mr．Bradley， I'll call the bell-boy and he'll take you to your room． B： Yes， I'm ready．Thank you． A：I hope you enjoy your stay with us． B：I'll try．Dialogue B A：Good morning！Can I help you？ B：Good morning！ I'm Mr．Doug lass in room 1208． My business negotiation has progressed much more slowly than I had expected．This makes it necessary for me to stay on here for another day．I wonder if it is possible for me to extend my stay at this hotel for two days． A： I'll take a look at the hotel's booking situation． Yes， sir，I'm glad that we'll be able to accept your extension re－quest． I'm afraid that it will be necessary for us to ask you But to change rooms for the last two nights． see， have already let your room to another You we gentle-man．Is that acceptable to you？ B： Yes， that's no problem at all． A： Let me see… room 1111 Will be vacant． How about room1111？ B：That is fine． A：When would you like to move tomorrow？ B： I don't know． A：The new occupant will be checking in a little after twelve． B： That means I have to move out before 12． Let me see． I'll be leaving for the negotiation at 9∶30 tomorrow morning and I will not be returning to the hotel until sometime in the afternoon ． So I'm going to have to do it before I go to the negotiation．Well，I think I will move at 9o'clock． A： Good．I will send a bellboy to your room and help youwith your luggage at 9 o'clock． And please remember to bring your key card to the reception desk when you pass it tomorrow so that I can change the room number on it． B：I will．Thank you very much． A：Goodbye．Words and Expressionsnationality forwardn．国籍 v．．发送，寄发for warding address 转投地址 passport n．护照place of issue 发照地点 signature departure regulation negotiation extension n．签名 n．离开 n．规章，规定，条例 n．谈判；磋商 n．延长日期5. The Bellman 应接服务员Key Sentences（重点句子） （重点句子） 59．Is this everything， sir？ 这是全部东西吗，先生？ 60．Here's the light switch． 这是电灯开关。
61．Here's the closet and there's the bathroom． 这儿是壁柜。这儿是洗澡间。
62． Will there be anything else， sir？ 还有什么事吗，先生？ 63． Well，if you need anything else，please call room service． 噢，如果你有什么事，请叫房间服务。
64． Let me help you with your luggage． 我来帮您拿行李。
65．It's very kind of you to do so． 你这样做使我很感激。
66．What's your room number， please？ 请问您的房间号码？ 67． And by the way， could I have a look at your room card？ 顺便问一句，我可以看一下您的房卡吗？ 68．How do you like this room？ 您觉得这个房间怎么样？ 69．It's also quite spacious． 房间也很宽敞。
70． Do you mind if I put your luggage by the wardrobe？ 我把您的行李搁在衣柜旁边好吗？ 71．By the way， could you tell me about your hotel service？ 顺便问问，你能不能给我讲一下宾馆服务的情况？Dialogue A Bellboy： Is this everything， sir？ Visitor：Yes，that's everything． Bellboy：Follow me，please． Visitor：Thanks． Visitor：Oh， can you change a twenty？ F． C．：Yes，sir． Visitor：Three fives and five ones， please． F．C．： Yes， sir． Bellboy： Here we are， sir． Here's the light switch． Visitor： Fine． Bellboy： Here's the closet and there's the bathroom． Visitor：Great！ I want to wash up． Bellboy： Will there be anything else， sir？ Visitor：No，thanks． I think I'm OK． Bellboy：Well，if you need anything else，please call room service． Visitor：Thank you．Here you are．Dialogue B （A： Bellman B： Mr and Mrs Smith） A： Good afternoon， sir and madam． I'm the bell man here． B：Good afternoon． A：Very nice to see you here． Let me help you with your luggage． B：It's very kind of you to do so． A： What's your room number， please？And by the way， could I have a look at your room card？ B： yes． Oh， This morning my secretary made a reservation and filled in the registration form for me． He told me that my room number was 302． A：I see．Now please follow me． （After entering the room） A ： Sir and madam ， how do you like this room ？ It's just facing the Shanghai gymnasium．It's also quite spacious． B：It's very cozy．I like it very much． A： Do you mind if I put your luggage by the wardrobe？ B： It's OK．Thank you very much． A： Sir and madam， if you need something， just call me over the phone or press the button over there．Dialogue C （When me bell man is leaving the room，Mr．Brown asks him to introduce something about their service．） A：By the way，could you tell me about your hotel service？ B： Certainly sir．Our hotel is a modern garden hotel of three star grade consisting of a group of three－storied octagonal buildings．The hotel possesses 199 international－stand arddouble rooms， 4 suites and 2 deluxe suites． All of the mare well－furnished． A：How about other services？ B： Available at the hotel is a variety of Chinese，Japanese and Western food restaurants， in addition to a complete set of service facilities including ballroom， physical fitness center， squash， billiard room， beauty salon， sauna， swimming pool， bar， shopping arcade and taxi service，etc． A：It sounds great．I'd like to have a brochure of your hotel．Where could I get one？ B： You can get it from the Reception Desk． you don't mind， I'll come up again and offer If you one． A：Good．That's very kind of you．By the way，what about the daily service hour of the dining－room？ B： From 7∶00 a． m． till 10∶00 p．m．， nearly serving all day long． A：When will the bar and cafe open？ B： From 3∶00 p． till midnight． m． And then， you might keep your valuables at the hotel's vault． A：You give very good service in your hotel．Thank you a lot．Words and Expressions F．C．=front desk clerk 前台职员 Shanghai Olympic gymnasium spacious cozyHotel 上海奥林匹克饭店n．体育馆 a．宽敞的a．舒适的 n．衣橱，衣柜 v．由……组成；包含wardrobe consist（of） storied octagonal furnisha．有……楼层的 a．八角形的 vt．装备；布置（房间）well－furnished （房间）布置得好 available variety a．可得到的 n．种类；多样化in addition to 另有，还有 facility n．设备 健身房physical fitness squash billiardcourts （squash=tennis）网球场 n．弹子 美容室beauty salon sauna arcade brochure valuables vaultn．桑拿浴室 n．商场 ／ n．小册子 n．贵重物品n．保管库（贵重物品储藏处）6. At the Information Desk 问讯处 1Key Sentences（重点句子） （重点句子 72．Is there any place in the hotel where we can amuse our－selves？ 旅馆里有娱乐场所吗？ 73．If you want to take a walk， you can go to the garden． 如果您想散步，可以去花园。
74．There is a recreation centre on the ground floor． 在一楼有个娱乐中心。
75． You can play billiards，table tennis，bridge，and go bowl－ing． 您可以去打打台球、乒乓球、桥牌和保龄球。
76．Is there a place where we can listen to some music？ 有听音乐的地方吗？ 77． There is a music teahouse where you can enjoy both classical music such as Beethoven， Mozart， Liszt， and mode rnmusic， while having some Chinese tea or other soft drinks． 有个音乐茶座，您可以一边欣赏古典音乐，如贝多芬、莫扎特、李斯特的乐曲和现代音乐， 一边品尝中国茶和软饮料。
78． Would you please tell me the daily service hours of the dining room？ 请告诉我餐厅每天的服务时间，好吗？ 79．From 7∶00 a．m．till 10∶00 p．m．nearly serving all day long． 从早上七时一直到晚上十时，几乎全天供应。
80． When will the bar and cafe open？ 酒吧和咖啡馆什么时间开放？ 81．From 3∶00 p．m．till midnight． 从下午三点到晚上十二点。
82．Does the guest house offer any other service？ 宾馆里还有哪些服务项目？ 83． have a barber shop， a laundry， a store，post and telegram services， newspaper We a stand，a billiard，table tennis， video games and so on． 我们有理发室、洗衣房、小卖部、邮电服务、报刊供应柜、弹子房、乒乓球和电子游戏。
84．It's jolly good！ 这太好了！ 85．And where can I have my laundry done？ 脏衣服送到哪里去洗？Dialogue A A：Is there any place in the hotel where we can amuse our－selves？ B：If you want to take a walk， you can go to the garden． Itis very relaxing there． A： That sounds good．But is that the only place to go？ B： No， sir． There is a recreation centre on the ground floor．You can play billiards， table tennis， bridge，and go bowling． A：Is there a place where we can listen to some music？ B：Yes，sir．There is a music teahouse where you can enjoy both classical music such as Beethoven，Mozart，Liszt，and modern music， while having some Chinese tea or other soft drinks． A：Oh，great！Thank you very much． B：It's a pleasure．Dialogue B （A： Receptionist B： Guest） B：Would you please tell me the daily service hours of the dining room？ A：Certainly．From 7∶00 a．m．till 10∶00 p．m．nearly serving all day long． B： When will the bar and cafe open？ A：From 3∶00 p．m．till midnight． B： Does the guest house offer any other service？ A：Oh， we have a barber shop， a laundry，a store，post and telegram services，a newspaper stand， a billiard，table tennis，video games and so on． B： It's jolly good！ A：You may have your shopping and amusements there． B：Thank you for your concern．Can I get a tourist map in the hotel？ A：Yes， you may go to the lobby and buy it from the news-paper stand there． With the map， you can find your way around． B： Good．And where can I have my laundry done？ A：There's a plastic bag in the bathroom．Just put your laundry in it．It will be picked up after I make the bed every morning．Here is the room key． B： Do I keep the key？ A：At the service counter，there are attendants on duty all day．Please leave the key with the service counter when you go out． B：Yes，I know． Thanks． A： And then， you might keep your valuables： diamonds，necklace，ear－rings，etc．， in the vault of the guest house． B：You give very good service in this guest house．Thank you a lot． A：Thank you， Mr．Taylor．I hope you will enjoy staying here．In the mean time， the hot water supply in this guest house is from 6∶00 a．m．up to 12∶00 p．m． B：Oh，that sounds good． I feel like taking a bath right now．I'm used to having a bath at 9 o'clock every morning． A： you please． the batoom， everything has already been prepared， such as toilet If In soaps， towels， bathing towels， bathrobes， slippers， toilet paper， shampoo， combs， brushes， shavers，an ashtray and bathing caps． B：Thank you for your information．Words and Expressionsamuse bowling vedio game jollyvt．给……娱乐；逗……乐 n．保龄球 a．图像的 n．游戏 a．极好 n．娱乐amusement concern lobby valuable diamond necklace ring vault supplyn．v．关心，涉及；关于 n．门廊；门厅 n．值钱物 a．值钱的 n．钻石、金刚石 n．项圈，项链n．戒指 n．（银行）保险库 v．供应bathing towel 浴巾 bathrobe slipper shampoo ashtray shaver n．浴衣 n．拖鞋 n．洗发液（香波）v．洗头 n．烟灰缸 n．电动剃刀7. At the Information Desk 问讯处 2Key Sentences（重点句子） （重点句子） 86．Madam．What can I do for you？ 夫人。我能为您做些什么？ 87．I'm looking for a man whose name is John． 我在寻找一位男士，他的名字叫约翰。
88．Could you tell me his room number， please？ 请问他的房间号码是多少？ 89．I suppose it is 735． 我想他的房间号码是 735 号。
90．By the way， please show me where the lift is？ 顺便请指点我电梯在什么地方？ 91．I need some information about touring Hangzhou． 我想了解关于游览杭州的情况。
92． There are two trains going to Hangzhou every morning，No．49 and No．79． 每天早晨有两列火车到杭州，49 次列车和 79 次列车。
93．What time does this train leave？ 这列火车什么时间发车？ 94． Could you get me two tickets for tomorrow here？ 你能否在这儿卖给我两张明天的车票？ 95．I'm looking for a friend， Mr．Brown． Could you tell me if he is in the hotel？ 我在找一位朋友，布朗先生。你能告诉我他是住在这个饭店吗？ 96．Just a minute，please．I'll see if he is registered． 请稍等片刻，我看看他是否登记了。
97．They are in suite 705． Let me phone him． 他们住在 705 号套房，我来给他打电话。
98．Mr．Brown said he's waiting for you in his room． 布朗先生说他在房间里等您。Dialogue A A： Good afternoon， Madam．What can I do for you？ B： Good afternoon．I'm looking for a man whose name is John． A：Could you tell me his room number，please？ B： I suppose it is 735． A： Please wait a moment． Let me phone him… Mr． John said he's waiting for you in his room． B： Thank you very much．By the way， please show me where the lift is？ A：I'll tell you how to get there．This way，please… B： Thank you． A：It's my pleasure．Dialogue B （A： Receptionist B： Mr Brown） A：Good morning，sir．Anything I can do for you？ B：Good morning．I need some information about touring Hangzhou． A：There are two trains going to Hangzhou every morning， No．49 and No．79．Which one do you prefer？ B： Which is earlier？ A：No．49．This train goes to Guangzhou，and it stops at Hangzhou． B：What time does this train leave？ A：At 9∶45 in the morning and arrives in Hangzhou at about one o'clock in the afternoon． B：Good，I'll take this one．Could you get me two tickets for tomorrow here？ A：Sorry，sir．Please go to the Shanghai Travel Service Agency in our hotel．It's on the ground floor． B：Oh，I see．Thanks．Dialogue C （A：Receptionist B：Mr Miller） A：Good afternoon．What can I do for you？ B：Good afternoon．I'm looking for a friend．Mr．Brown． Could you tell me if he is in the hotel？ A：Mr．Brown？Just a minute，please．I'll see if he is registered． （The Receptionist looks over the register） A： Brown， Brown？There are a lot of Browns here today…Mr． Mr． Charles Brown， David Mr Brown… B：Mr．Johnson Brown from Chicago．Isn't he staying at thishotel？ A：Oh，yes，here's his name Mr．and Mrs． Johnson Brown and family．They are in Suite 705．Please wait a moment，let me phone him…Mr．Brown said he's waiting for you in his room． B：Thank you．Would you please show me where the lift is？ A：OK．Step this way，please．Here it is． B： Thank you． R：It's my pleasure．Words and Expressions register Chicago lift n．登记簿 n．芝加哥（美国城市）n．电梯（英8. Housekeeping 客房服务Key Sentences（重点句子） （重点句子） 99．Housekeeping．May I come in？ 我是客房的，可以进来吗？ 100．When would you like me to do your room，sir？ 您要我什么时间来给你打扫房间呢，先生？ 101．You can do it now if you like． 如果您愿意，现在就可以打扫。
102．I would like you to go and get me a flask of hot water． 我想请你给我拿一瓶开水来。
103．I'm sorry that your flask is empty． 很抱歉您的水壶空了。
104．May I do the turn-down service for you now？ 现在可以为您收拾房间了吗？ 105．Oh，thank you．But you see，we are having some friends over． 噢，谢谢，但你知道我们邀请了一些朋友过来聚聚。
106．Could you come back in three hours？ 你能不能过 3 小时再来整理？ 107．Certainly，madam．I'll let the overnight staff know． 当然可以，女士。我会转告夜班服务员。
108．Would you tidy up a bit in the bathroom？ 请整理一下浴室好吗？ 109．I've just taken a bath and it is quite a mess now． 我刚洗了澡，那儿乱糟糟的。
110．Besides，please bring us a bottle of just boiled water． 此外，请给我们带瓶刚烧开的水来。
111．It's growing dark．Would you like me to draw the curtains for you？ 天黑下来了，要不要我拉上窗帘？ 112．Is there anything I can do for you？ 您还有什么事要我做吗？ 113．I'm always at your service． 乐意效劳。Dialogue A A：Housekeeping．May I come in？ B：Yes，please． A：When would you like me to do your room，sir？ B：You can do it now if you like．I was just about to go down for my breakfast when you came．But before you start，would you do this for me？ A：Yes，what is it？ B：I would like you to go and get me a flask of hot water．I need some hot water to wash down medicine after break－fast． A：I'm sorry that your flask is empty．I'll go and get you an- other flask that's full at once． B：Thank you．Dialogue B （The Turn-down Service） A：Good evening，madam and sir．May I do the turn down service for you now？ B：Oh，thank you．But you see，we are having some friends over．We're going to have a small party here in the room．Could you come back in three hours？ A：Certainly，madam．I'll let the overnight staff know．They will come then． B：That's fine．Well，our friends seem to be a little late．Would you tidy up a bit in the bathroom？I've just taken a bath and it is quite a mess now．Besides，please bring us a bottle of just boiled water．We'd treat our guests to typical Chinese tea． A：Yes，madam．I'll bring in some fresh towels together with the drinking water． B：OK． A： （Having done all on request） It's growing dark． Would you like me to draw the curtains for you，sir and madam？ C：Why not？That would be so cozy． A： May I turn on the lights for you？ C：Yes，please．I'd like to do some reading while waiting． A：Yes，sir．Is there anything I can do for you？ C：No more．You're a smart girl indeed．Thank you very much． A：I'm always at your service．Goodbye，sir and madam，and do have a very pleasant evening．Words and Expressions flask n．长颈瓶，热水瓶 a．终夜的，一夜间的overnight cozy servicea．舒适的，温暖的 n．服务，帮助9. Laundry Service 洗衣服务Key Sentences（重点句子） （重点句子） 114．Excuse me．Have you any laundry？ 对不起，请问有没有要洗的衣服？ 115．The laundry man is here to collect it． 洗衣房服务员来这儿收要洗的衣服了。
116．If you have any，please just leave it in the laundry bag behind the bathroom door． 如果您有衣服要洗，请放在浴室门后的洗衣袋里。
117．Please tell us or notify in the list whether you need your clothes ironed，washed， dry-cleaned or mended and also what time you want to get them back． 请告诉我们或在洗衣单上写明您的衣服是否需要熨烫， 水洗，干洗或缝补，还要写明何时需要取衣服。
118．What if there is any laundry damage？ 如果你们洗衣时损坏了衣服怎么办？ 119．In such a case，the hotel should certainly pay for it． 如果是这样，饭店当然应该赔偿。
120．Could you send someone up for my laundry，please？ 请问，你们能派人来收要洗的衣服吗？ 121．A valet will be up in a few minutes． 洗熨工马上就到。
122．Will the color run in the wash？ 洗衣时会掉色吗？ 123．We'll dry-clean the dress． 我们将干洗这条裙子。
124．We'll stitch it before washing． 我们会在洗之前把衬里缝好。
125．When can I have my laundry back？ 我何时能取回洗的衣服呢？ 126．But would you like express service or same-day？ 不过，您是要快洗服务还是当日取？ 127．I'd like this sweater to be washed by hand in cold water． 这件毛衣要用冷水手洗。Dialogue A （Explaining How to Get the Service） （A：Room Attendant B：Guest） A：Excuse me．Have you any laundry？The laundry man is here to collect it． B：No，not now，thank you． A： you have any， If please just leave it in the laundry bag be-hind the bathroom door． The laundry man comes over to collect it every morning． B：Thank you． A：Please tell us or notify in the list whether you need your clothes ironed，washed， dry-cleaned or mended and also what time you want to get them back． B：I see．What if there is any laundry damage？I wonder ifyour hotel has a policy on dealing with it． A：In such a case，the hotel should certainly pay for it．The indemnity shall not exceed ten times the laundry． B：That sounds quite reasonable．I hope there's no damage at all． A：Don't worry，sir．The Laundry Department has wide experience in their work． B：All right．Thank you for your information． A：Not at all．Dialogue B （Express Service） （A：Laundry clerk B：Mrs Bell） A：What can I do for you？ B：Could you send someone up for my laundry，please？Room908，Bell． A：Certainly，Mrs Bell．A valet will be up in a few minutes． B：Good．I also have a silk dress which I don't think is color-fast．Will the color run in the wash？ A：We'll dry-clean the dress．Then the color won't run． B： You're sure？Good！ And the lining of my husband's jackethas come unstitched． might It tear over further while washing． A：Don't worry，madam．We'll stitch it before washing． B：That's fine．Now，when can I have my laundry back？ A： Usually it takes about two days to have laundry done． would you like express service But or same-day？ B：What is the difference in price？ A：We charge 50％ more for express， but it only takes 5hours． B：And for same-day，will I get the dress and skirt back this evening？ A：Yes，madam．All deliveries will be made before six o'clock． B：I'll have express then．Dialogue C A：Can I help you？ B：Yes．I have some laundry to be done． A：Certainly，sir．Could you fill out the laundry form，please？ B：May I use your pen？ A：Sure．Here you are． B：Thanks．Oh，I don't want these shirts starched． A：No starch．I understand，sir． B：And also I'd like this sweater to be washed by hand in cold water．It might shrink otherwise． A：By hand in cold water，I see． B：When will they be ready？ A：We will deliver them tomorrow evening around 6． B：Fine，Thanks a lot．Words and Expressions notify iron v．通知 v．熨烫 dry-clean indemnity mend stitch valetv．干洗 n．赔偿v．修补，缝补 v．缝缀 n．旅馆中替客人洗烫衣服的人员 a．不褪色的colorfastexpress service 快洗服务 starch v．给（衣服等）浆，浆硬10. Settling complaints 处理投诉Key Sentences（重点句子） （重点句子） 128．Can you change the room for me？ It's too noisy． 能给我换个房间吗？这儿太吵了。
129．My wife was woken up several times by the noise the baggage elevator made． 我妻子被运送行李的电梯发出的嘈杂声弄醒了几次。
130．She said it was too much for her． 她说这使她难以忍受。
131．I'm awfully sorry，sir． 非常对不起，先生。
132．I do apologize． 我向您道歉。
133．No problem，sir． 没问题，先生。
134．We'll manage it，but we don't have any spare room today． 我们会尽力办到，但是今天我们没有空余房间。
135．Could you wait till tomorrow？ 等到明天好吗？ 136．I hope we'll be able to enjoy our stay in a quiet suite tomorrow evening and have a sound sleep． 我希望明天晚上我们能呆在一套安静的房间里睡个好觉。
137．And if there is anything more you need， please let us know． 如果还需要别的什么东西，请告诉我们。
138．The light in this room is too dim． 这房间里的灯光太暗了。
139．Please get me a brighter one． 请给我换个亮的。
140．Certainly，sir．I'll be back right away． 好的，先生，我马上就回来。
141．The room is too cold for me．I feel rather cold when I sleep． 这房间太冷了，我睡觉时感到很冷。Dialogue A A guest（B） wants to change a room．He goes to the assistant manager（A） A：Good morning，sir．What can I do for you？ B：I'm Bell．I'm in Room 908．Can you change the room for me？It's too noisy．My wife was woken up several times by the noise the baggage elevator made．She said it was too much for her． A： awfully sorry， I do apologize． I'm sir． Room 908 is at the end of the corridor． possible It's that the noise is heard early in the morning when all is quiet． B：Anyhow，I'd like to change our room． A：No problem，sir．We'll manage it，but we don't have any spare room today．Could you wait till tomorrow？The American People-to-people Education Delegation will be leaving tomorrow morning．There'll be some rooms for you to choose from． B：All right．I hope we'll be able to enjoy our stay in a quiet suite tomorrow evening and have a sound sleep． A： sure． make a note of that． Be I'll Everything will be taken care of． And if there is anything more you need，please let us know．Dialogue B A：Good evening，ma'am．Did you ring for service？What can I do for you？ B：Yes．The light in this room is too dim．Please get me a brighter one． A：Certainly，sir．I'll be back right away…Do you mind if I move your things？ B：Oh，no．Go ahead． A：Thank you…How is the light now？ B：It's much better now．Thank you． A：You're welcome．And if you need any other things，please let us know． B：Ah，yes，the room is too cold for me．I feel rather cold when I sleep．Can you turn off the air-conditioning？ A：（Checks）The air-conditioning is already off，ma'am． B：Maybe I'm getting a cold． A：Would you like an extra blanket？ B：OK．And would you please get me some hot water，too？I think I need to take some medicine． A： Certainly， ma'am． be right back…here is a blanket， I'll and hot water for you． Anything else？ B：No，thanks． A：Good night，ma，am．Words and Expressions elevator corridor delegation extra blanket n．电梯 n．走廊，回廊 n．代表团a．额外的，外加的 n．羊毛毯，毯子，毛毡11. Maintenance 维修服务Key Sentences（重点句子） （重点句子） 142．There seems to be something wrong with the toilet． 我房间里的抽水马桶好像出了点毛病。
143．We'll send someone to repair it immediately． 我们会马上派人来修的。
144．What's the trouble？ 哪儿坏啦？ 145．The toilet doesn't flush． 抽水马桶不放水了。
146．Let me see．Oh，it's clogged． 让我看看。噢，堵住了。
147．The water tap drips all night long． 水龙头一整夜滴水。
148．Some part needs to be replaced．I will be back soon． 有个零件要换了。我片刻就来。
149．Ah，I'm afraid there's something wrong with the TV． 噢，电视机好像有些毛病。
150．The picture is wobbly． 图像不稳定。
151．I'm sorry．May I have a look at it？ 很遗憾，我可以看看吗？ 152．I'll send for an electrician from the maintenance department． 我去请维修部的电工来。
153．We can have it repaired． 我们能找人修理。
154．Please wait just a few minutes． 请稍等几分钟。
155．The TV set is not working well． 电视机有毛病了。Dialogue A A：Housekeeping．Can I help you？ B：Yes，there seems to be something wrong with the toilet． A：We'll send someone to repair it immediately．What's your room number，please？ B：1287． A：May I come in？ B：Come in． A：What's the trouble？ B：The toilet doesn't flush． A：Let me see．Oh，it's clogged…It's all right now．You may try it． B：Yes， it's working now．Thank you． A：You're welcome．Anything else？ B：The water tap drips all night long．I can hardly sleep． A：I'm very sorry，sir．Some part needs to be replaced．I will be back soon．Dialogue B B：I've locked myself out of the room．May I borrow a duplicate key？ A：Don't worry，Mr Bell．I'll open the door for you． （She opens the door with a duplicate key．） B：Thank you very much．Sometimes I'm quite absentminded． A：It doesn't matter，Mr Bell．What else can I do for you？ B：Ah，I'm afraid there's something wrong with the TV．The picture is wobbly． A： I'm sorry．May I have a look at it？ B：Here it is． A：（Tries to fix it，but in vain）I'll send for an electrician from the maintenance department． can have it re-paired． We Please wait just a few minutes， Bell． Mr （She leaves the room．Ten minutes later，there is a knock on the door．） Electrician（E）： May I come in？ B：（Opens the door） How do you do？ E：How do you do？The TV set is not working well．Is that right，Mr Bell？ B：No，it isn't． E：Let me have a look．（Finishes the repairing and checks other electric facilities in the room） Mr Bell，everything is OK now． B：What efficiency！Thanks a lot． （Taking out some fee） This is for you． E：Oh，no．We won't accept tips，but thank you，anyway．We wish you a nice stay with us，Mr Bell．Words and Expressions flush clogged drip wobbly electrician maintenance facility efficiency v．用水冲洗 a．塞住了 v．滴下 a．摇摆不定的 n．电工，电学家 n．维修、保养n．设备工具（常用复） n．效率12. At the Barbers 在理发店与美容厅At the Barbers and Beauty Salon Key Sentences（重点句子） （重点句子） 156．I'd like to have my hair cut． 我想理个发。
157． How do you want it？ 您想理什么式样的？ 158．Just a trim，and cut the sides fairly short，but not so much at the back． 修剪一下就行了。两边剪短些，但后面不要剪得太多。
159．Nothing off the top？ 顶上不要剪吗？ 160．Well，a little off the top． 嗯，稍微剪一点。
161．Would you like a shave or shampoo？ 您要不要修面或洗头？ 162．I want a haircut and a shave，please． 我想理发和修面。
163．Very well，and how would you like your haircut，sir？ 好的，您喜欢什么发式？ 164．Do you want me to trim your moustache？ 要我为您修剪一下小胡子吗？ 165．Well， could you cut a little more off the temple？ 好，能不能把两边鬓角再剪短些？ 166．Is that satisfactory？ 您看这样满意吗？ 167．Anything else I can do for you？ 还要我为您做些什么吗？ 168．I want a facial． 我想做面部美容。
169．Most facials start with a thorough cleansing． 面部美容大都是先彻底清洁面部皮肤。
170．I'll take the half-hour facial with make-up． 我要做半小时美容外加化妆。Dialogue A A：Good morning，sir．Take a seat，please． B：Thank you．I'd like to have my hair cut． A：How do you want it？ B： Just a trim，and cut the sides fairly short， but not so much at the back． A：Nothing off the top？ B：Well，a little off the top． A：How about the front？ B：Leave the front as it is． A：Would you like a shave or shampoo？ B：No，thanks．I can do these things by myself．Dialogue B A：Good morning．Take a seat，please． B：Thank you．I want a haircut and a shave， please． A：Very well，and how would you like your haircut，sir？ B：Just a trim，and cut the sides fairly short， but not so much at the back． A：Nothing off the top？ B：Well，a little off the top． A：How about the front？ B： Leave the front as it is． A：OK．Do you want me to trim your moustache？ B：Yes，please． A：Now have a look，please．Is it all right？ B：Well，could you cut a little more off the temple？ A：All right．Is that satisfactory？ B：Yes，thanks．And I'd like a shampoo，please． A：Yes，sir． （After giving the guest a shampoo） Now shall I put on some hair oil or some tonic water？ B：Both please． A：Anything else I can do for you？ B：No，thank you．And how much altogether？ A：That will be twenty yuan． B： Here you are． A：Thank you，sir．Dialogue C （Having a Facial Treatment） B：Good afternoon，ma'am．What can I do for you？ A：Good afternoon．I want a facial．But this is the first time I've come here，so can you tell me how you do it？ B： Sure． Most facials start with a thorough cleansing．Then we usually use a toner to invigorate the skin，followed by exfoliation treatment a peeling mask or scrub that re-moves the dead cells that makes the skin look dull．After that，we'll massage your face and neck with oil or cream to improve the circulation and relieve the tension， followed by a mask to moisturize and soften the skin． A：That's exctaly what I want．How long does it take？ B： There are half-hour and one hour treatments． half hour facial costs twenty yuan and The the one hour costs thirty yuan．If you want a make-up，another ten yuan will do． A：Good．I'll take the half-hour facial with make-up．Words and Expressions moustache temple n．髭，小胡子n．鬓角 n．满意的satisfactory tonern．调色剂，增色剂 vt．滋补，滋润；使活跃；使健壮invigorate exfoliation peel scrub massage circulation moisturize tonic cleansen．剥落；剥落物v．剥（皮）；被剥（或削）去皮 n．擦洗；擦净 vt．给（某人或身体某部位）按摩（或推拿） n．循环，环流；运行 vt．给（皮肤、空气等）增加水分a．滋补的 vt．使清洁，清洗13. Wake-up Call Service 唤醒服务Key Sentences（重点句子） （重点句子） 171．I'm going to Tianjln early tomorrow morning． 我明天一大早要去天津。
172．So I would like to request an early morning call． 因此我想让你们明天早上叫醒我。
173．At what time would you like us to call you tomorrow morning？ 您想让我们明天早上什么时候叫醒您？ 174．But I have to be at the conference room of the Garden Hotel in Tianjin by 10 o'clock． 但我是 10 点钟必须赶到天津花园宾馆会议室。
175．That means that I'll have to be on the road by 7 o'clock at the latest． 就是说我明天早晨最迟也要 7 点钟上路。
176．In that case，I would like you to call me at 5∶45？ 那样的话，你们明早 5 点 45 分叫醒我好吗？ 177．OK．So we will wake you up at 5∶45 tomorrow morning． 好，那么我们明早 5 点 45 分叫醒您。
178．Will you do me a favour， Miss？ 小姐，能帮个忙吗？ 179．I wonder if your hotel has the morning call service． 不知道你们饭店是否有叫早服务。
180．Would you like a morning call？ 您要叫醒服务吗？ 181．I want to go to the Bund to enjoy the morning scenery there． 我想到外滩去欣赏那儿的景色。
182．At what time do you want me to call you up，sir？ 您要我什么时候叫醒您？ 183．At 6 sharp tomorrow morning， please． 请在明早 6 点钟。
184．By phone．I don't want to disturb my neighbors． 电话叫醒，我不想吵醒邻居。Dialogue A （R＝Receptionist G＝Guest） G：Good evening！This is Mr．Baldwin in room 303． R：Good evening，Mr．Baldwin．What can I do for you？ G： I'm going to Tianjin early tomorrow morning． So I would like to request an early morning call． R：Yes，Mr．Baldwin，at what time would you like us to call you tomorrow morning？ G：Well，I'm not really sure． But I have to be at the conference room of the Garden Hotel in Tianjin by 10 o'clock．You wouldn't know how long it takes to drive to Tianjin from the hotel，would you？ R：I would give it three to three and a half hours． G：That means that I'll have to be on the road by 7 o'clock atthe latest． R：That's right． G：Well，in that case， I would like you to call me at 5∶45？ R ： OK ． ， so we will wake you up at 5 ∶ 45 tomorrow morning ． Good night ， Mr．Baldwin．Have a good sleep． G：Good night．Dialogue B Mr Smith（B） asks the room attendant（A） how to have the morning call service． B：Will you do me a favour， Miss？ A：Certainly，sir． B：This is my first visit to China． I wonder if your hotel has the morning call service． A：Yes，sir．Anyone who stays in our hotel can ask for the service． Would you like a morning call？ B：Yes，I must get up earlier tomorrow． I want to go to the Bund to enjoy the morning scenery there． You know this is my first visit to Shanghai． People say there is a marvelous view of a poetic yet bustling life at the Bund just at dawn． A：That's true． At what time do you want me to call you up，sir？ B：At 6 sharp tomorrow morning，please． A：What kind of call would you like，by phone or by knocking at the door？ B： By phone．I don't want to disturb my neighbors． A： Yes，sir．I'll tell the operator to call you up at 6 tomorrow morning．Anything else I can do for you？ B：No．Thanks．Good night． A：Good night，sir．Sleep well and have a pleasant dream．Words and Expressions request conferenc scenery Bund vt．请求，要求 n．会议 n．风景，自然景色 n．外滩（上海） a．极好的，奇异的marvelous poetic bustling disturba．诗的，有诗意的 a．喧闹的；活跃的 vt．扰乱，使不安；打乱14. Checking Out 结帐Key Sentences（重点句子） （重点句子） 185．I'd like to pay my bill now． 我想现在结账。
186．Your name and room number，please？ 请问您的姓名和房间号码？ 187．Have you used any hotel services this morning？ 请问您今天早晨是否用过旅馆内的服务设施？ 188．Four nights at 90 US dollors each， and here are the meals that you had at the hotel．That makes a total of 665 US dollars． 4 个晚上，每晚 90 美元，加上膳食费，总共是 660 美元。
189．Can I pay by credit card？ 我可以用信用卡支付吗？ 190．Please sign your name here． 请您在这里签名。
191． Excuse me． We're leaving today．I'd like to pay our bills now． 劳驾。我们今天要离去了。我希望现在就把账结清。
192．By the way，I'd like to tell you that the check-out time is 12∶00 noon，sir． 先生，顺便告诉您，结账后离开旅馆时间是 12 点。
193． How about the charge for the days you shared the room with your friend？ 这几天您的朋友与您同住费用怎么办呢？ 194．Please add to my account． 请记在我的账里。 195．Have you used any hotel services this morning or had breakfast at the hotel dining room，Mr．Green？ 格林先生，今天早晨您是否用过旅馆服务设施，或在旅馆餐厅用过早餐？ 196．Yes，my friend and I just had breakfast at the dining room，but we didn't use any services． 是的，我的朋友与我在餐厅刚用过早餐，但是我们没有使用过任何服务设施。
197．The total for the eight days is five hundred sixty yuan and eighty fen． 8 天来总计是 560 元 8 角。Dialogue A A：Good morning，sir．Can I help you？ B：I'd like to pay my bill now． A：Your name and room number， please？ B：George Wright，Room 706． A：Yes，Mr．Wright．Have you used any hotel service this morning？ B：No，I haven't used any services． A：Fine．This is your bill，Mr．Wright．Four nights at 90US dollars each， and here are the meals that you had atthe hotel．That makes a total of 665 US dollars． B： Can I pay by credit card？ A：Certainly． May I have your card，please？ B： Here you are． A：Please sign your name here． B： Oh， yes． it possible to leave my luggage here until I'm ready to leave this afternoon？ Is I'd like to say good-bye to some of my friends． A：Yes，we'll keep it for you．How many pieces of your luggage？ B： Just three．I'll be back by 3∶00． A： That's fine． Have a nice day． B：Thank you．See you later．Dialogue B （A：Receptionist B： Guest） B：I would like to know the approximate figure of my ac- count so that I can have my money exchanged at the bank． A：Up to the present，the total amount has been 880 yuan approximately． B：Excuse me． We're leaving today．I'd like to pay our bill snow． A：By the way， I'd like to tell you （that） the check-out times 12∶00 noon． May I know your name and room number，please？ B：My name is Hey Green．Room 1123． A：Yes，Mr．Green．How about the charge for the days you shared the room with your friend？ B：Please add to my account． A：Then we'll make out a bill for both of you． B：OK． A：Have you used any hotel services this morning or had breakfast at the hotel dining room，Mr．Green？ B：Yes，my friend and I just had breakfast at the dining room，but we didn't use any services． A：Fine．I'll need to find out what the charge is on the breakfast．The total for the eight days is eight hundred sixty yuan and eighty fen． B：Oh，I didn't change enough money just now．Can I pay in American dollars？ A：No，sir．You can pay in Foreign Exchange Certificate only．But you can get your money changed at the Foreign Exchange Counter of our hotel over there． B：Thank you．…Here you are． A：Thank you．Mr．Green．Here's your receipt．Words and Expressions approximate figure a．近似的，大约的n．数字 v．交换、兑换、交易exchangeForeign Exchange Certificate 外币兑换券 receipt luggage n．收据 n．行李、包裹